|
iQBio - Terms and Conditions of Sale and Website Usage
Terms and
Conditions of Sale and Website Usage
 Artemis
Solutions Group (ASG) operates and maintains this and other
websites from our offices at 1635 East Main Street, Suite A-8
Freeland, Washington, United States of America.
All
sites operated by ASG
have been created for information, education, and communication
purposes along with your personal entertainment. We want to make
your visit to our site an enjoyable one, so take your time and
browse. Please be aware that access to these sites from
territories where their contents are illegal is prohibited.
THIS
IS AN IMPORTANT LEGAL DOCUMENT AND GRANTS YOU SPECIFIC AND
LIMITED RIGHTS AS OUTLINED BELOW. YOU AGREE TO THESE RIGHTS AND
LIMITATIONS AS A CONDITION OF SALE.
By accessing this site, or any site operated by Artemis
Solutions Group which incorporates these terms and conditions by
reference you are agreeing to be bound by this "Site Terms of
Use", all applicable laws and regulations (including export and
re-export control laws), and agree that you are responsible for
compliance with any applicable local laws. If you do not agree
with any of these terms, do not use this site.
ASG
BioCert Warranty Statement
-
http://www.artemis-usa.com/warranty.htm
Any claim relating to Artemis Solutions Group Internet sites,
services or products shall be governed by the laws of the State
of Washington, USA.
Applicable copyright and trademark law protects the materials
contained within this website and other sites operated by
Artemis Solutions Group. This site and all other Artemis
Solutions Group websites are © 2005 by Artemis Solutions Group -
A Washington Company.
iQBio™, iQBioSafe™, "Unlock the Power of Your Print"™,
iQBioLock™, Biometrics Direct™, Intelligent Biometrics™, iQVox™,
BioCert®, BioSaf®, Biometriq™, BioCert® Priv@™, BioCert®
Guardian™, BioCert® Entré™, BioCert® Sentinel™, BioCert®
Odyssey™ The Power of YOU™, BioGuardian™, BioSentinel™, the
BioCert Shield, Artemis Solutions Group, Artemis-USA, XecGear™,
eXecutiveGear™, and MOD™ Personal Audio™ are registered, claimed
or unregistered trademarks of Artemis-Solutions Group (USA).
All global rights to these and other trade marks, trade dress,
product designs and other intellectual property held by ASG are
hereby reserved.
All
logos, all product names, all page headers, all custom graphics,
all button icons, all trademarks, service marks and logos
appearing on this and other Artemis Solutions Group Web Sites,
unless otherwise noted, are service marks, trademarks and/or
trade dress of Artemis Solutions Group. All Global trademarks,
trade names, service marks, and other intellectual property
rights as protected by law and international treaties are hereby
reserved worldwide and will be defended vigorously.
All
other trademarks referenced herein are registered or
unregistered trademarks of their respective owners. No claim is
made by Artemis Solutions Group or any of its subsidiaries to
these registered or unregistered marks.
No
license or right is granted by implication, estoppel, or any
other legal principle, method or means to use any Trademark,
Images or Descriptions appearing on any Artemis Solutions Group
Internet sites without the written consent of Artemis Solutions
Group.
Website(s)
Use License and
Agreement
Permission is granted to temporarily download one copy of the
materials (information or software) on Artemis Solutions Group
Internet sites for personal, non-commercial transitory viewing
only. This is the grant of a license, not a transfer of title,
and under this license you may not: (1) modify or copy the
materials; (2) use the materials for any commercial purpose, or
for any public display (commercial or noncommercial); (3)
attempt to decompile or reverse engineer any software contained
on any Artemis Solutions Group websites; (4) remove any
copyright or other proprietary notations from the materials; and
(5) transfer the materials to another person or "mirror" the
materials on any other server. This license shall automatically
terminate if you violate any of these restrictions and may be
terminated by Artemis Solutions Group at any time. Upon
terminating your viewing of these materials or upon the
termination of this license, you must destroy any downloaded
materials in your possession whether in electronic or printed
format.
Disclaimer of Warranty - Reliance
Upon Information Contained Herein
Artemis Solutions Group does NOT warranty that the information,
specifications, statements or other information on their sites
are correct and subject to change at any time. We will not be
held liable for your reliance upon this information and you
agree to hold ASG, its employees, dealers, resellers and agents
harmless.
THE MATERIALS ON ARTEMIS SOLUTIONS GROUP INTERNET SITE ARE
PROVIDED "AS IS." ARTEMIS SOLUTIONS GROUP MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, AND ARTEMIS SOLUTIONS GROUP DISCLAIMS AND
NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION,
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR NON INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER
VIOLATION OF RIGHTS. FURTHER, ARTEMIS SOLUTIONS GROUP DOES NOT
WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY,
LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON
ITS INTERNET SITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON
ANY SITES LINKED TO THIS SITE.
NO RELIANCE UPON INFORMATION WITHIN THIS OR ANY OTHER ASG
OPERATED SITE SHOULD BE USED FOR THE DEFENSE OR PROTECTION OF
LIFE, LIMB OR PROPERTY.
Limitations
IN NO EVENT SHALL ARTEMIS SOLUTIONS GROUP OR ITS SUPPLIERS BE
LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES
FOR LOSS OF DATA OR PROFIT, OR DUE TO BUSINESS INTERRUPTION,)
ARISING OUT OF THE USE OR INABILITY TO USE THE MATERIALS ON
ARTEMIS SOLUTIONS GROUP INTERNET SITE OR PRODUCTS PURCHASED FROM
OUR SITES, EVEN IF ARTEMIS SOLUTIONS GROUP AUTHORIZED
REPRESENTATIVE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE
POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT
ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR LIMITATIONS OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THESE
LIMITATIONS MAY NOT APPLY TO YOU.
Revisions and Errata
The
materials appearing on Artemis Solutions Group Internet site
could include technical, pricing, typographical, or photographic
errors. ARTEMIS SOLUTIONS GROUP does not warrant that any of the
materials on its Internet site are accurate, complete, or
current. ARTEMIS SOLUTIONS GROUP may make changes to the
materials contained on its site at any time without notice.
ARTEMIS SOLUTIONS GROUP does not, however, make any commitment
to update the materials.
Links
Artemis Solutions Group has not reviewed all of the sites linked
to its Internet sites and is not responsible for the contents of
any such linked site. The inclusion of any link does not imply
endorsement by Artemis Solutions Group of the site, nor does it
imply ownership of any trademark or service mark not
specifically claimed by Artemis Solutions Group as outlined
below. Use of any such linked site is at the user's own risk.
Site Terms of Use
Modifications
Artemis Solutions Group may revise these terms of use for its
Internet site at any time without notice. By using this site you
are agreeing to be bound by the then current version of these
Terms of Use.
Statement of User
Privacy, Use of Information, and Security
Privacy Policy - Artemis Solutions Group uses state of the art
technologies to safeguard customer information and
communications from unauthorized intrusions. Intelligent
Biometric Solutions, iQBio, is held by Artemis Solutions Group,
and while we may share the personal information you have
provided to us with other Artemis Solutions Group companies for
the purposes of fulfilling your order, we do not sell or
otherwise provide your information with third party entities
unless previously specifically authorized by you.
If
we require you to provide additional information listed below
including faxed copies of credit card info or ID's to verify
identity, here is how we use this info:
-
Upon
receipt and verification of data the credit card number
(with the exception of the last 4 digits) and ID number are
blacked out on our copies by the use of a felt tipped marker
such that the data is unreadable.
-
This
data is stored in our biometrically secured safe for 6
months attached to a copy of the order.
-
After
6 months, any individually identifiable information is
cross-cut shredded and recycled in our secure facility.
 Security
Policy
Ordering online with Artemis Solutions Group is secure and
convenient. Our ordering process is protected by the Secure
Sockets Layer (SSL) protocol, which encrypts your information
and confirms the identity of the Biometrics Direct server before
allowing your shopping cart to be checked out. Netscape
Navigator 4.0+ (or better) and Internet Explorer 4.0+ (or
better) support the SSL protocol. We recommend that you use the
latest browsers to ensure that you are protected by advances in
security technology.
Safe Shopping
Policy
Each
online purchase you make from Artemis Solutions Group is backed
by our security and privacy statement. Our secure server
software encrypts credit card and personal information, ensuring
that Internet transactions stay private and protected.
Secure Online Shopping Tips
Only buy at secure websites
Make sure the website you are purchasing from uses SSL. SSL
(Secure Sockets Layer) is a technology for encoding
information transmitted over the Internet. This technology
supports data encryption.
Encryption is the transformation of a message into an
incomprehensible form by a key. Its purpose is to ensure
privacy by keeping information hidden from anyone for
whom it is not intended, even those who have access to
the encrypted data. Decryption is the reverse of
encryption; it is the transformation of encrypted data
back into an incomprehensible form by the corresponding
key.
Check out privacy policies before
buying
Many companies with privacy practices post their privacy
policy on their Web sites. A company's privacy policy should
disclose what information is being collected on the Web site
and how that information is being used. Before you provide a
company with personal information, check its privacy policy.
If you can't find a policy, send an email or written message
to the Web site to ask about its policy and request that it
be posted on the site.
Keep your password private
We recommend that you do not disclose your password to
anyone. The company should never ask for your password in an
unsolicited phone call or in an unsolicited email. Also
remember to sign out of your account and close your browser
window when you have finished your work. This is to ensure
that others cannot access your personal information and
correspondence if you share a computer with someone else or
are using a computer in a public place like a library or
Internet cafe.
Keep a record
Be sure to print or save a copy of your purchase order and
confirmation number for your records.
Shop With Us
You can feel confident when placing online orders with the
Artemis Solutions Group of Companies. because every order is
secure. Your computer and our server send data back and
forth in an encrypted format that guarantees safe and secure
transmission of all information. We have made sure that your
credit card information is stored on our server for your
convenience; it is not accessible to others via the
Internet.
Ordering Policy - Fraud Abatement Guidelines
 Internet
Credit Card Fraud is rampant and is a constant threat to our
organization.
We
may at our discretion inquire with you for additional or
supporting documentation to release your order. Failure to
comply with these valid requests will result in the cancellation
of your order without notification.
Fraudulent orders or attempted fraudulent orders will be
prosecuted to the fullest extent of the law. Artemis Solutions
Group maintains a close working relationship with Law
Enforcement Authorities in the US and abroad.
These policies are not to be waived under any circumstances.
Artemis Solutions Group maintains an industry leading fraud
abatement policy and as such your order is subject to being
cancelled WITHOUT NOTIFICATION for ANY of the
following reasons -
-
Use of a free email (yahoo, gmail, hotmail, freemail, or
others) address as primary method of communication.
Only email addresses from valid, traceable and verifiable
domains will be accepted.
-
IP Addresses are tracked during the order process. If we
can verify you are spoofing or otherwise masking your IP
address to place the order it will be cancelled immediately
with no further recourse.
-
Attempting to ship an order through a freight forwarding
company to a destination outside the US without notification
and approval of ASG.
-
Ordering High Encryption Security products for shipment to a
freight forwarding company
-
Orders to be shipped to so called "Mail Drop Sites" such as
MBE, UPS Stores, Kinko's, etc.
-
Listing of an invalid telephone number or email address on
your order or failing to list a phone or email contact.
-
Failure to fill out completely the Order Form during
checkout
-
Request to ship a product or service to an address other
than the billing verified address of your credit card
company without proper documentation as required by our
guidelines.
-
Refusal to comply with any of our fraud abatement or
international shipping guidelines.
Ordering Policy - Domestic
Shipment
Effective May 01, 2006 our shipping rates for
Ground Shipment within the United States lower
48 are as follows:
|
Order
Amount |
Shipping Charge |
|
Under
$100 |
$5.95 |
|
$100 -
$250 |
$9.95 |
|
$250 -
$1000 |
$14.95 |
|
Over
$1000 |
$19.95 |
As always, expedited shipping will continue to
be quoted on an individual basis, as will all
shipping to
Alaska, Hawaii, and U.S. Territories.
Ordering Policy -
International Shipment
Please review our International Shipment Policy for orders being
delivered outside of the United States.
Artemis
Solutions Group endeavors to satisfy all of our customers
throughout the world.
To facilitate International Delivery of our Products outside the
United States (and US Insular Possessions), please follow the
procedure listed below:
International
Online order through our website for orders over $500
involving a credit card other than American Express will not
be accepted.
-
Download our
MS
Word International Order form
-
Fill out all information on
the form and fax to our office at 360-331-4828
-
Orders may only be shipped
using YOUR UPS or FEDEX account number freight and duty
collect.
-
We will include 3 copies of
the sales invoice on the OUTSIDE of your package for
import duty declaration.
-
We will verify with UPS or
FEDEX the validity of any account number presented.
-
Fax or email a signed copy
of the document to our offices at 360-331-4828 or
sales@iqbio.net.
-
Your order MUST comply with
all US Export Regulations and the Import Regulations of
your country.
-
US State sales tax will NOT
be charged on your purchase.
Payment options for
International Orders (Orders outside the US and Canada) are
limited to one of the following:
-
Wire
Transfer
-
American Express - WORLDWIDE - If the sale is
over $500.00 US we require a photocopy of your AMEX card
front and back, government ID, and signed authorization
to charge your account must be faxed to our office at
+1-360-331-4828.
-
VISA / MasterCard / JCB (Australia, Japan
and European Union Countries ONLY) -
Photocopy of card front and
back, government ID, and signed authorization to charge
your account must be faxed to our office at
+1-360-331-4828. Orders WILL NOT BE PROCESSED WITHOUT
THIS INFORMATION. We will mark out the first 12 digits
of your credit card number when we approve these
documents and place these items in our records.
-
Pre-Payment by US Certified Funds - Mailed to
our office at ASG Sales, PO Box 403, Freeland, WA 98249.
Please send a copy of your order form with payment.
Orders shipped
outside the United States do not qualify for return
authorization. Items held in customs by receiving country will
NOT be reimbursed.
Due to Government Regulations
issued by the US State Department some of our products may not
be available for International delivery or for delivery to
unauthorized individuals. These limitations are listed on the
Internet at:
http://www.treas.gov/offices/enforcement/ofac/sanctions/index.html.
Due to
sanctions imposed by the US Government, we will NOT accept
ANY orders from countries/organizations listed below:
-
Cuba
-
Iran
-
Libya
-
Korea
(North)
-
Syria
-
Organizations or Individuals identified as being
allied with the organization known as Al Qaeda.
-
Organizations or Individuals identified as being
allied with the organization known as Hezbollah.
-
Other
Countries, Organizations or Individuals as decreed
by US Presidential Order, US Law or Sanction.
Orders for
product will not be accepted from
Nations or organizations defined as trade sanctioned by OFAC
http://www.treas.gov/ofac
Due to
political instability, potential fraud and other mitigating
factors, Biometrics Direct as a policy does not accept ANY
orders from the following countries / regions:
Some hardware and software may be
restricted by the manufacturer or the US Government to domestic
delivery. If this is the case with an item on your order, we
will contact you by email detailing the limitations imposed on a
particular product in our inventory and offer you the
opportunity to purchase a different product or cancel your
order. You may be required to affirm in writing the final
destination of any product sold for export purchased from
Artemis Solutions Group.
If you have any questions regarding
our international ordering policies, please email us at:
sales@artemis-usa.com
Warranties
 All
warranties are those of the original equipment manufacturers
(OEM). Defective products beyond 30 days must be replaced or
repaired under the terms and conditions of the manufacturers
warranty. No refund or replacement will be issued beyond 30
days from Artemis Solutions Group for these products. Customers
must communicate directly with the OEM to have their unit
repaired or replaced. In instances where Artemis Solutions
Group or one of its subsidiary companies is the manufacturer
(BioCert, iQBio, and BioSâf products) we will immediately repair
or replace these products under the terms of
our iQBio one
year limited warranty.
No IQBio distributor, reseller, agent, or employee is authorized
to make any modification, extension, or addition to this
warranty.
EXCEPT AS PROVIDED IN THE
iQBio™
WARRANTY STATEMENT ON THIS WEBSITE
AND TO THE EXTENT PERMITTED BY LAW, IQBIO IS NOT RESPONSIBLE FOR
DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER
LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF
REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS
OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF
ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS
OF GOODWILL; LOSS OF REPUTATION; OR ANY INDIRECT OR
CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE
REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING,
PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED
WITH IQBIO PRODUCTS AND ANY FAILURE TO MAINTAIN THE
CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING
LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS.
IQBIO DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO
REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT
EXCHANGE WITHOUT RISK TO OR LOSS OF PERSONAL PROPERTY BEING
SECURED BY THIS DEVICE.
Product Support -
iQBio and its affiliated
companies endeavor to provide the best quality service and
support for our products. Should the original purchaser
experience an issue with one of our products within the first
thirty days after purchase, iQBio will provide free technical
support assistance to remedy the issue. If you need
assistance after carefully reading the accompanying manual to
resolve the issue, please call our toll free technical support
hotline at 1-800-519-8800 and a support engineer will assist
you. If you experience a problem with your product beyond
the initial thirty day period, you have the following options
available for support:
-
Email support
for all of our products is offered during the term of the
warranty. Please email
support@iqbio.net
with your issue and we will endeavor to reply with a
resolution to the matter within 72 business hours.
-
Expedited
Support is available for a fee of $75 per incident for user
training, product reset, and other non product defect
related issues.
-
Product
manufacturers including iQBio offer support pages on their
websites, FAQ's, text chat and other methods that will
address many of the issues that are not covered by reading
the instruction and installation manuals with the
accompanying product.
-
Expedited
Support (Telephone or Text Chat) beyond the warranty period
or for products not purchased from iQBio or its affiliated
companies will be billed at a rate of $100 per hour with a
minimum of 1/2 hour.
Return Policy - RMA
(Return Merchandise Authorization)
The following products
are considered "consumables". These items are highly
susceptible to changes in temperature, humidity, other
environmental factors. These products can be easily
damaged by misuse, mishandling, improper storage, or
improper encoding and other factors outside of our control.
These items, if returned, cannot be re-sold by us as new.
As such the following
products DO NOT QUALIFY for ANY return privilege once
received by the customer:
-
PVC ID Cards
-
Magnetic Stripe
Cards
-
Smart Cards -
Contact or Contactless
-
ID Card Ribbons
-
ID Card Cleaning
Kits
-
ID Card Rollers,
repair parts, and cleaning cards.
-
Other
"Consumable Products"
-
Software and
Software Developer Kits
-
Custom Printed
and/or Encoded Cards with Prior Proof Approval
Please use the utmost care to ensure that you are ordering
the correct product and part number for your ID Card Printer
or the correct card type for your Smart Card Project as the
above products WILL NOT BE ALLOWED AN RMA for ANY reason.
Our smart cards conform to the ISO7816 or ISO14443
Specification and our Magnetic Stripe Cards conform to the
ISO7811 specification. ALL SALES ARE FINAL ON THE
ABOVE PRODUCTS. IF These products are damaged in
transit, we will file a claim with the carrier and replace
the product. No other accommodation will be provided.
Non-defective Biometric and ID Card Printer products sold by
iQBio or its affiliated companies are sold
on a no-return basis once installed.
Verified Defective product must be returned to
iQBio for replacement or refund within 10 days of RMA (Return
Merchandise Authorization). To request an RMA for a
qualified product, please email
rma@iqbio.net
within 10 days of making your purchase.
Non-defective may be returned within 15 days of
purchase - Non Defective, qualified products with an RMA authorization are
subject to a 15% restocking fee. To request an RMA for a
qualified product, please email
rma@iqbio.net
within 10 days of making your purchase.
Manufacturers Warranties - Items with warranties provided by the
original manufacturer are subject to the terms and conditions of
the individual warranties as spelled out in the accompanying
materials received with the products. No additional terms
of warranty or waiver of warranty privileges provided by the
manufacturer are offered by iQBio and it's affiliated companies.
The articles contained within this site are for informational
purposes only and represent the opinions of the authors. The
opinions stated herein are not necessarily the opinions of
Artemis Solutions Group, its advertisers, affiliates or assigns.
|
